Audio Recording - Calls

call recording is software that enables you to record telephone conversations on a Public Switched Telephone Network (PSTN) or Voice over IP (VOIP in a digital audio file format. In addition, this type of recording also gives you the ability to playback, retrieve, store and share call recordings.

Learn more about call recording


Purposes of call recording


There are several purposes of call recording such as acting as a verbal contract. To be clear, it means that recorded calls can be a part of resolving customer disputes. Most importantly, it can also give you help should you need to defend your company against litigation from angry customers. Litigation can be expensive, stressful and time-consuming.


Types of call recording


Types of phone recording are: Voice over Internet Protocol (VoIP), Station-Side, Trunk-Side, Outbound and Random and Business Rules.

For a business or organization, call recording can offer various benefits; especially providing a clear insight into how your agents or employees are handling calls, providing help to those who need more training in certain areas or those who are excelling.


Misunderstandings, complaints and potential fines can be avoided


In addition to this, call recording can ensure that any misunderstandings made over the phone concerning payment transactions or orders taken, are quickly resolved. Other actions such as deliveries scheduled or trades being made are quickly resolved; with huge potential fines or complaints against the organization avoided. Such misunderstandings and complaints, when they are prevented, save time, money and aggravation.


Better customer service


Another benefit of this software system is better customer service. Monitoring phone calls between your employees and storage customers can help your company highlight great customer service and work with employees who need additional guidance and instruction. Enjoying an improvement in quality control is another benefit.


Sales training is simplified


Most importantly, phone recording also simplifies sales training. Training new people on how to handle phone calls is much simpler with this method. Within the software you have many examples of great and not-so-great calls.


Great customer service


Team members who are shown examples of sales calls during their training will find out quickly how to give great customer service. Great customer service will bring in new and current customers.


Instant team feedback


In addition, phone recording provides instant team feedback. Instant team feedback is important, especially if you have a large team. If you are a manager of a large team, it is often difficult to bring employee histories for performance reviews.


Other great benefits


This type of phone recording also gives you protection should a tenant take legal action against you. Call records can be a vital and necessary tool when keeping records during the lien process.


To conclude, standard call recording is software that enables you to record telephone conversations on a Public Switched Telephone Network (PSTN) or Voice over IP (VOIP in a digital audio file format. Find out how this call system can benefit your business. Talk with a representative soon and sign up for this beneficial and very efficient call system.